Data Privacy Policy
Your privacy is important to us at Silent River Guide
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you willingly supply. This covers your name, company name, email, phone, delivery addresses, and particular preferences for your floral needs. We also collect payment details when you place orders, though they are securely processed by our payment partners.
For corporate clients, we might collect extra business information like company registration data, preferred delivery timetables, and budget requirements to tailor our service to your business.
Our site automatically gathers certain technical details when you visit, such as your IP address, browser type, device info, and how you move through the site. We use this to enhance site performance and learn how clients discover our services.
How We Use Your Information
We mainly use your personal data to fulfill flower orders and deliver high-quality customer service, including processing orders, arranging deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.
We also use information to enhance our services and the website experience, helping us determine which corporate floral options are most beneficial to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Silent River Guide respects your privacy and does not sell your personal data to third parties. We only share information when necessary to provide our services or when legally required.
We may disclose essential information to trusted service partners who assist us in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it only for the services they provide us.
We may disclose information as required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We regard the protection of your personal data with utmost importance and employ suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transmissions are encrypted to safeguard information while it moves between your browser and our platforms.
Limited Access
Only authorized personnel who need data to deliver services may access customer information.
Although we maintain strong security practices, no method of online transmission is guaranteed to be completely safe. We continually enhance our security measures to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, amend, delete, or limit how your personal information is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: roughly three years after last service interaction
- Payment transaction records: about seven years for tax and accounting requirements
- Website analytics data: around two years for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your browsing experience and to learn how people explore our site. Cookies help us recall your preferences and assess site performance.
You can adjust cookie settings in your browser preferences. Note that turning off some cookies may impact how the site works. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Silent River Guide and our site. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Changes
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy occasionally to stay informed about how your privacy is safeguarded.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding our handling of your information, please reach out to us.
Contact Us About Privacy
Silent River Guide Privacy Team
Floral Court, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.